Support Availability

North American Technical Support availability is based on the business hours of our main office located in Toronto, Canada. We are committed to a 'one business day' turnaround time for Technical Support queries submitted through our web form at http://support.acdlabs.com. Telephone queries will be accepted between the hours of 9 AM and 5 PM EST, with extended hours for Maintenance Subscribers until 8 PM EST (5 PM PST). The toll-free number for US and Canada is 1-800-304-3988.

Our business hours are 9AM to 5PM Monday to Friday, Eastern Standard Time, with the exception of these statutory holidays:

Friday, March 21, 2008	Good Friday
Monday, May 19, 2008	Victoria Day
Tuesday, July 1, 2008	Canada Day
Monday, August 4, 2008	Civic Holiday
Monday, September 1, 2008	Labour Day
Monday, October 13, 2008	Thanksgiving
Wednesday–Friday, December 24–26, 2008	Christmas